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Complete
Care, Features
MicroData
first quickly analyzes your current environment identifying problems and
opportunities. We'll develop a plan that will bring your infrastructure
to a stable and full featured state working with what you already have
wherever possible and supplementing with only trusted and proven
solutions when required.
Once your
infrastructure is stabilized, MicroData assumes
all day-to-day responsibility for managing and executing all your IT
operations. We offer:
- A simple, scalable per-machine
cost model that can grow or contract as your organization adjusts to
changing business conditions and climates
- Service level guarantees
- Same-day priority support
service
- Unlimited toll-free help desk
support direct to skilled MicroData consultants
- Purchase all name-brand
hardware and software and wholesale costs! HP, Apple, IBM, Dell
- it's all available to you at prices unavailable to the general
public
- Regular strategy meetings with
senior MicroData MIS personnel
- High-level, mid, and basic IT
technical support
- On-site technical support
- Remote technical support
- A dedicated account manager
- Purchasing and asset retirement
services
- All computers are supported by
ARIES™, the MicroData Automated Remote Information technology Expert
System. ARIES provides automatic problem resolution and daily
preventative maintenance for all covered systems
- 24x7 monitoring of critical IT
systems including Internet connectivity, e-mail, and servers
- Full exploitation of installed
applications to provide the maximum benefit
- User training to enable taking
full advantage of information technology
- A free hosted and managed web
site on MicroData's own co-located servers
- Backup e-mail spooling
- Complete DNS management for
your website and e-mail
Essential Care, Features
For organization with the internal
resources to manage some of their own routine IT needs, Essential
Care is the answer. Just as the name says, Essential Care covers all
the key, mission critical IT areas of your organization including:
- A simple, scalable per-machine
cost model that can grow or contract as your organization adjusts to
changing business conditions and climates
- Service level guarantees
- Same day priority support
service
- On-site technical support
- Remote technical support
- A dedicated account manager
- All computers are supported by
ARIES™, the MicroData Automated Remote Information technology Expert
System. ARIES provides automatic problem resolution and daily
preventative maintenance for all covered systems
- 24x7 monitoring of critical IT
systems including Internet connectivity, e-mail, and servers
- A free hosted and managed web
site on MicroData's own co-located servers
- Backup e-mail spooling
- Complete DNS management for
your website and e-mail
more
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800.924.8167
solutions@microdata.com
