MicroData Case Studies

J.S. Fleming Associates, Inc.

Location: Marlborough, MA

URL: http://www.jsfleming.com

Type of Company: Data Center Power and Cooling Distributor

Company profile: J.S. Fleming Associates delivers a comprehensive offering of Liebert and Emerson Network Power products and services to businesses in New England. Delivering uninterruptible power supply systems, precision air systems, network protection, rack solutions, and site monitoring, Fleming provides integrated solutions for 7 x 24 mission-critical applications ranging from the smallest server room to the largest data center.

Business issues: Fleming operates with staff members working from locations throughout the country. This environment relies heavily upon technology for day-to-day operations and communications. For this reason, Fleming requires a reliable and efficient IT environment, coupled with timely technical support to ensure complete computer systems monitoring and management.

Fleming’s previous IT support partner was not able to meet Fleming’s business needs in terms of timely response or technical competency. Further, Fleming was frustrated by the difficulty communicating with its providers. As a result, valuable time was continually lost as internal staff struggled with poor communication infrastructure.

Solution: MicroData replaced Fleming’s existing IT environment with a solution designed around Windows Small Business Server. New client desktops and laptops, running Windows and Microsoft Office, and Windows Mobile smartphones were also deployed. MicroData implemented solutions for backup and disaster recovery, end-point security, and firewall and Virtual Private Network (VPN) access. This provided a complete, reliable, integrated environment that Fleming personnel can use to run the business from anywhere.

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Client Testimonials

  • The entire staff at Solidus agrees that the outstanding phone support at MicroData is the best service we could ever ask for. When we call regarding an issue or question, we always talk to a real person, immediately! We are never put on hold or have to walk through an automated phone menu. We have instant access to someone who can help us and who will resolve our issues. What a rarity these days!

    Everyone at MicroData is courteous and genuinely happy to help. If they don't have a "quick" fix and have to get back to us on an issue - which doesn't happen often - we never feel like it will be forgotten. They always follow through.

    MicroData’s services have encompassed many areas that address our technical support needs and have enabled Solidus to get rid of some of our fragmented providers. The management has provided reliable pricing with consistent and reliable service. They have worked with us like a true partner. "

    Maureen Flynn, Recruiting & Marketing Manager - Solidus Technical Solutions

  • We are extremely satisfied with the service and support we receive from MicroData. They are totally customer focused and have acted in our best interests from the beginning of our relationship. MicroData built our IT infrastructure from the inception of our Company and we are very pleased with the results. The decision to select MicroData was well worth the investment."

    David Hunter, VP Finance - ALIS Corporation - a Carl Zeiss SMT AG Company

  • The best part about having IT services outsourced with MicroData? Complete service; committed management"

    Michael Pembroke, Business Manager - Cotting School

  • We have found MicroData to be one of the most competent and professional organizations our company has ever worked with. Their technical know-how is top-notch, as is their approach to customer service. MicroData management and staff have worked hand-in-hand with our company during the last two years to completely restructure our IT system in a way that meets our particular needs and budgets. They have always been very responsive to any questions or issues that have come up along the way. We rely on them heavily to provide not only technical consulting and support but also sound advice."

    Cary Stratton, Vice President - Coastal International Inc.

  • Selective Micro has outsourced its IT with MicroData since 2002, and it was one of the smartest decisions we have made. Thanks to MicroData's expertise and "complete care" coverage, IT is never a problem.

    For IT outsourcing, MicroData has done it all for Selective Micro, from updating software to installing new servers and networks. MicroData has the people to get the job done on time and on budget, which is so critical to companies today.”

    Paul Butler, General Manager - Selective Micro Technologies

  • Just wanted you to know that I'm very pleased with our work together.  MicroData has been great on all levels, and working with you has allowed us to go to a much higher place in terms of our data management and communications.”

    Steve Mushkin, President - Latitude Research

  • We have been working with MicroData since April 2008.  As one of their Complete Care clients, we feel they have gone above and beyond to service our technology needs.  Their demonstrated commitment to customer service provides us with the knowledge that they “will be there when we need them.”  The monthly Executive Summary meetings with MicroData’s management team only further serve to strengthen our business relationship.  We look forward to continuing our working with MicroData as a strategic partner.”

    Judy Skeffington, Director of Operations -The Cavan Group, Inc.