Statement

Please enter your ticket number for the case you are referencing:

Communications

Please indicate how you contacted MicroData to schedule your service need

1. At the time I submitted my service request, I was able to deliver all the relevant information about my service request - either by telephone or via e-mail/web.
   

2. I received an assigned ticket number either immediately when I submitted my request or shortly thereafter.
   

3. When my case was resolved, I was asked to confirm that the issue was, in fact resolved.

4. Regarding the processing and scheduling of my case, any MicroData personnel I spoke with communicated clearly, professionally, and cordially.

5. If I had any questions regarding my case at any time, answers were provided to me by the assigned engineer in a way that was understandable.

6. If my case required significant time to resolve or could not be resolved remotely, I was kept informed of progress and relevant facts.

Execution

7. The engineer working on my issue displayed a good depth of technical knowledge and understanding.

8. If applicable, the remote tools used to work on my case were easy for me to work with (to the extent I needed to perform any operations) and worked properly.

9. If applicable, the engineer walked me through any steps required to permit remote access to my system and answered any questions I had about the process.

10. The engineer was courteous, professional, and respectful of my time and the importance of my case.   

11. The engineer was thorough and did not finish work until they had carefully tested the results of their corrective work or had explained to me the need for further work that would need to be scheduled at another time.

12. The problem or issue necessitating the service call was successfully resolved.

General

13. MicroData engineers go the extra mile to help us resolve problems and avert down-time.

14. Regarding this service call, I always felt that the MicroData engineer I was working with had a clear understanding of my issue, an organized plan for resolving the problem, and a commitment to being successful.

15. Overall, I would describe the service I have received from the MicroData Engineering unit regarding this service call as (5 representing excellent and 1 poor):

General Comments: Please use the space to the right for any additional comments that you have. You may also list any questions you may have about your service. All questions will be responded to.

Click Submit when finished