Statement

Please enter your service ticket number:

Communications

Please select how you contacted MicroData to schedule your service need

1. At the time I submitted my service request, I was able to deliver all the relevant information about my service request - either by telephone or via e-mail/web.
   

2. I received an assigned ticket number either immediately when I submitted my request or shortly thereafter.
   

3. When my case was resolved, I was asked to confirm that the issue was, in fact resolved.

4. Regarding the processing and scheduling of my case, any MicroData personnel I spoke with communicated clearly, professionally, and cordially.

5. If I had any questions regarding my case at any time, answers were provided to me by the assigned engineer in a way that was understandable.

6. If my case required significant time to resolve, I was kept informed of progress.

Execution

7. The engineer assigned to my case displayed a good depth of technical knowledge and understanding.

8. When working on this case either on location or off-site, the engineer assigned worked at a steady pace.

9. The engineer had the tools and technology to permit effective resolution of my case.

10. In any interactions, the engineer was courteous, professional, and respectful of employee's time and worked to minimize disruptions caused by their work. 

11. The engineer was thorough and did not close the case until they had carefully tested the results of their corrective work.

12. The problem or issue necessitating my service call was successfully resolved.

General

13. MicroData engineers go the extra mile to help us resolve problems and avert down-time.

14. Regarding this service call, I always felt that the MicroData engineer I was working with had a clear understanding of my issue, an organized plan for resolving the problem, and a commitment to being successful.

15. Overall, I would describe the service I have received from the MicroData Engineering unit regarding this service call as (5 representing excellent and 1 poor):

General Comments: Please use the space to the right for any additional comments that you have. You may also list any questions you may have about your service. All questions will be responded to.

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