Managed Service Plans

Finally…IT support with low, fixed monthly costs and guaranteed performance

MicroData's premier service offering is our unique Complete Care plan under which MicroData assumes responsibility for all IT operations within an organization at a fixed, monthly rate. But for smaller companies or those who only want support in a few specific IT areas, MicroData's Managed Service Plans are a highly effective solution that can save money.
As with Complete Care, MicroData Managed Service Plans provide unique and significant benefits:

• Managed Service Plans Save Money. It's simple. Because IT service is all that MicroData does and we've already invested in the automated tools, facilities, and trained personnel, we can provide your business with solutions that save you money.

• Managed Service Plans are fixed-cost. Plans are priced on a per supported machine basis or on a flat monthly fee basis and can grow and contract as your business needs change. Budgeting is easy, too as the exact cost for support is known before investing in additional technology.

• Managed Service Plans are comprehensive. When a Managed Service Plan is purchased, that IT area is covered. Period. MicroData performs whatever work is necessary to manage the solution on a day-to-day basis including monitoring, corrective action, installation of patches, updates, bug-fixes, and reporting. We'll work at your site and remotely, as required.

• Each Managed Service Plan includes the MicroData ARIES™ system. ARIES stands for Automated Remote Information technology Expert System. This sophisticated system installs onto each supported computer and provides customized, automatic problem resolution by leveraging a robust and growing knowledgebase of technical service information. ARIES also automates preventative maintenance and maintains systems daily to keep them running at peak efficiency. ARIES can even support vertical or custom written applications.

• MicroData technical professionals manage the plan. Technology is complex and getting more complicated all the time. MicroData does nothing but design, install, manage, and support IT solutions. Our technical professionals have a breadth of education and experience that covers all areas of IT operation from senior MIS management to training to help desk. For over 10 years, we've supported Fortune 500, manufacturing, education, financial services, not-for-profit, and government organizations. In addition, we have extensive professional industry relationships with companies such as Microsoft, IBM, Compaq, Hewlett Packard, and 3Com (to name just a few).

• Performance is guaranteed. With comprehensive support and server uptime guarantees of 99%, you can be comfortable in knowing that your IT systems will be up and stay up. All Managed Service Plans include monthly management reporting that provides easy-to-understand reviews of systems and operation.

• Peace of Mind. In summary, MicroData can provide professional, comprehensive, fixed-price support at a cost that is always less than other, partial solutions.

Current Managed Service Plans

• Server Management
• Backup Management
• Anti-virus Management
• Troubleshooting and System Maintenance
• E-Mail System Management
• Internet Connectivity Management
• License Management
• Smart PC Assistant
• Security Management
• Asset Management
• Help Desk
• Strategic MIS Planning and Management
• Vertical Application Management
• Router Management
• Purchasing and asset retirement

Pricing

MicroData has developed an industry unique, simple pricing model based either upon a flat monthly rate or on a supported machine rate. Pricing starts at only $12 per day per supported system. MicroData would be pleased to review your unique requirements, describe the plans in more detail, and provide a quotation.

To get your own Managed Service Plan started, contact MicroData at 800.924.8167. or to get more information, download the Managed Service Plan brochure.