Site MapHomeVirus Alerts

800.924.8167      solutions@microdata.com   

 

Essential Care

Features &  Coverage

How to get started

     

Essential Care, coverage

For organization with the internal resources to manage some of their own routine IT needs, Essential Care is the answer. Just as the name says, Essential Care covers all the key, mission critical IT areas of your organization including:

  • Server Management
  • Backup and disaster recovery management
  • E-mail system management
  • Anti-virus and anti-spam management
  • Routers management
  • MicroData Smart PC Assistant TM
  • Same-Day Priority Support Service

 

Essential Care, features

  • A simple, scalable per-machine cost model that can grow or contract as your organization adjusts to changing business conditions and climates
  • Complete management of all servers
  • Daily backup and disaster recovery management
  • Service level guarantees
  • Same day priority support service
  • On-site technical support
  • Remote technical support
  • A dedicated account manager
  • All computers are supported by ARIES™, the MicroData Automated Remote Information technology Expert System. ARIES provides automatic problem resolution and daily preventative maintenance for all covered systems
  • 24x7 monitoring of critical IT systems including Internet connectivity, e-mail, and servers
  • A free hosted and managed web site on MicroData's own co-located servers
  • Backup e-mail spooling
  • Complete DNS management for your website and e-mail

more