800.924.8167      solutions@microdata.com   

Essential Care Features

Essential Care is loaded with features to reduce costs and make your life easier.

Automated Maintenance, Servers and Workstations

With viruses, spyware, phishing scams, and malware constantly threatening your network, keeping systems up to date with the latest patches and bug fixes is critical. Essential Care takes care of this for you by implementing a best-practices server and workstation maintenance plan. Systems are evaluated daily and appropriate critical updates are applied and verified. All silently and without interrupting users.

And every covered computer undergoes a comprehensive service regimen every night so that when users arrive for work in the morning, all systems on the network are running at peak performance levels. It's like getting a tune-up on your car every day!

Endpoint Security Monitoring and Management

Essential Care includes industry leading antivirus and anti-malware software at no additional cost. And it works with all major antivirus products, too. It monitors 24x7 for proper performance and operation. If a computer's antivirus software malfunctions or crashes, Essential Care will quickly diagnose and correct the problem.

Application Monitoring and Management

Essential Care watches all the installed programs on every covered server and workstation. If a service or an application crashes or fails, the problem is logged, analyzed, and corrected, or if the issue is unknown or more involved, Essential Care will notify both the MicroData network operation center and you, and provide helpful diagnostic information to assist in further troubleshooting.

Server Monitoring

Essential Care is continuously checking the health of your network files servers, 24 hours a day. And because Essential Care is proactive, it can detect and correct many critical problems before they occur. This means users can keep working and you can stay focused on running your business.

Workstation Monitoring and Management

Essential Care is also continuously checking the health of every workstation, 24 hours a day. Many problems can be corrected automatically. And for more serious problems that may require intervention, Essential Care will alert you to many problems before they occur.

• Hard drive about to die? Essential Care will tell you!

• Disk almost full? Essential Care will automatically see if it can free up space and if not, Essential Care will tell you!

• UPS battery dead and need to be replaced? Essential Care will tell you!

More...