800.924.8167      solutions@microdata.com   

 

Complete Care

Features & Coverage

How to get started

Complete Care, coverage

MicroData first quickly analyzes your current environment identifying problems and opportunities. We'll develop a plan that will bring your infrastructure to a stable and full featured state working with what you already have wherever possible and supplementing with only trusted and proven solutions when required.

Once your infrastructure is stabilized, MicroData assumes all day-to-day responsibility for managing and executing all
your IT operations.

With Complete Care, It's all covered!

• Backup and disaster recovery

• Security

• Anti-virus and anti-spam solutions

• Internet connectivity management

• Server operations

• E-mail system management

• Routers

• Licensing auditing and reporting

• Asset & inventory management and reporting

• Support for vertical applications

• Preventative maintenance for all systems

• Strategic MIS planning

• Comprehensive reporting

Complete Care, features

• A simple, scalable per-machine cost model that can grow or contract as your organization adjusts to changing business conditions and climates

• Service level guarantees

• Same-day priority support service

• Unlimited toll-free help desk support direct to skilled MicroData consultants

• Purchase all name-brand hardware and software and wholesale costs! HP, Apple, IBM, Dell - it's all available to you at prices unavailable to the general public

• Regular strategy meetings with senior MicroData MIS personnel

• High-level, mid, and basic IT technical support

• On-site technical support

• Remote technical support

• A dedicated account manager

• Purchasing and asset retirement services

• All computers are supported by ARIES™, the MicroData Automated Remote Information technology Expert System. ARIES provides automatic problem resolution and daily preventative maintenance for all covered systems

• 24x7 monitoring of critical IT systems including Internet connectivity, e-mail, and servers

• Full exploitation of installed applications to provide the maximum benefit

• User training to enable taking full advantage of information technology

• A free hosted and managed web site on MicroData's own co-located servers

• Backup e-mail spooling

• Complete DNS management for your website and e-mail

  more