Complete Care, coverage

MicroData begins each new outsourcing partnership by first quickly analyzing your current environment and identifying problems and opportunities. We'll develop a plan that will bring your infrastructure to a stable and full-featured state - working with what you already have wherever possible and supplementing with only trusted and proven solutions when required.

Once your infrastructure is stabilized, MicroData assumes all day-to-day responsibility for managing and executing all
your IT operations.

With Complete Care, it's all covered!

• Backup and disaster recovery

• Security

• Anti-virus and anti-spam solutions

• Internet connectivity management

• Server operations

• E-mail system management

• Routers

• Licensing auditing and reporting

• Asset & inventory management and reporting

• Support for vertical applications

• Preventative maintenance for all systems

• Strategic MIS planning

• Comprehensive reporting

Complete Care, features

• A simple, scalable per-machine cost model that can grow or contract as your organization adjusts to changing business conditions and climates

• Service level guarantees

• Same-day priority support service

• Unlimited toll-free help desk support directly to skilled MicroData consultants in our Massachusetts office

• Purchase all name-brand hardware and software and wholesale costs! HP, Apple, IBM, Dell - it's all available to you at prices unavailable to the general public

• Regular strategy meetings with senior MicroData engineers

• High-level, mid, and basic IT technical support is all included

• On-site technical support

• Remote technical support

• A dedicated account manager

• Purchasing and asset retirement services

• All computers are supported by ARIES™, the MicroData Automated Remote Information technology Expert System. ARIES provides automated problem analysis and resolution and daily preventative maintenance for all systems

• 24x7 monitoring of critical IT systems including Internet connectivity, e-mail, and servers

• Full exploitation of installed applications to provide the maximum benefit

• User training to enable taking full advantage of information technology

• A free hosted and managed web site on MicroData's own co-located servers

• Backup e-mail spooling and antispam / antivirus filtering

• Complete DNS management for your website and e-mail

  more